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Terms & Conditions

Crumple & Co Limited - Website Terms of Use & Our terms and Conditions of Supply

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

Terms of website use

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website (www.crumpleandco.com) (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy (‘Privacy Policy’), which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy (‘Cookie Policy’), which sets out information about the cookies on our site.

If you purchase goods from our site, our Terms and conditions of supply will apply to the sales. These terms and conditions follow on from our ‘Website Terms of Use’.

Information about us

www.crumpleandco.com is a site operated by Crumple & Co Ltd. We are registered in England and Wales under company number 08493092 and have our registered office at 4 Bloors Lane, Rainham, Kent, ME8 7EG. Our trading address is Unit 15, Sandbeck Park, Sandbeck Lane, Wetherby, West Yorks, LS22 7TW . Our VAT number is 159929647

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

We will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of data;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with these terms of use.

If you wish to make any use of content on our site other than that set out above, please contact info@crumpleandco.com

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Trade marks

"Crumple & Co”

and

are trade marks of Crumple & Co Limited.

Contact us

To contact us, please email info@crumpleandco.com

Thank you for visiting our site.




Crumple & Co Limited - Our terms and conditions of supply

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.

2. Information about us and how to contact us

2.1 Who we are. We are Crumple & Co Limited a limited company registered in England and Wales. Our company registration number is 08493092 and our registered office is at 4 Bloors Lane, Rainham, Kent, ME8 7EG. Our correspondence and trading address is Unit 15, Sandbeck Park, Sandbeck Lane, Wetherby, West Yorks, LS22 7TW. Our registered VAT number is 159929647.

2.2 How to contact us. You can contact us by telephoning our customer service team at 01937 585577 or by writing to us at service@crumpleandco.com or at Unit 15 Sandbeck Park, Sandbeck Lane, Wetherby, West Yorkshire, LS22 7TW.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we email you confirming our acceptance of your order, at which point a contract will come into existence between you and us in respect of the products which have confirmed in the order. The contract will apply only to those products which we have specifically confirmed acceptance.

3.2 If we cannot accept your order. If we are unable to accept your order or certain product(s) within your order, we will inform you of this and refund any monies you have paid in respect of the relevant product(s) within 14 days of notifying you that we cannot supply the product(s). This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have requested.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.

4. Our products

4.1 Products may vary slightly from their pictures or swatches. The images of the products on our website or any swatches supplied by use are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours or a swatch accurately reflects the colour of the products. Your product may vary slightly from those images or swatches. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a +/- 3% tolerance.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may be able to end the contract (see clause 8 - Your rights to end the contract).

6. Our rights to make changes

6.1 Minor changes to the products. We may change the product:

(a) to reflect changes in relevant laws and regulatory requirements; and

(b) to implement minor technical or specification adjustments and improvements. These changes will not affect your use of the product.

6.2 Future Sales. We reserve the right to amend the specification of goods without prior notice in relation to future sales.

7. Providing the products

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2 When we will provide the products. During the order process we will let you know an expected delivery date for the order. We will deliver the order to you as soon as reasonably possible. We (or our delivery partner) shall contact you to arrange an acceptable delivery date once your order is available for delivery. Time of delivery is not of the essence in these terms. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any delay.

7.3 All products to be delivered at the same time. Unless we expressly state or agree with you otherwise (subject to additional delivery charges), all products within an order shall be delivered in the same delivery at the same time.

7.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.5 Collection by you. If you have asked to collect the products from our premises and we have agreed to this, you can collect them from us on an agreed pre-arranged time and date.

7.6 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. You shall be responsible for any additional delivery charges incurred.

7.7 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and will charge you for any storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

7.8 When you become responsible for the goods. A product will be your responsibility from the time we (or our delivery partner) deliver the product to the address you gave us or you or a carrier organised by you collect it from us.

7.9 When you own goods. You own a product once we have received payment in full of all sums due including any delivery charges.

7.10 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.11 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical or specification changes;

(b) update the product to reflect changes in relevant laws and regulatory requirements;

(c) make changes to the product notified by us to you.

7.12 We may also suspend supply of the products if you do not pay. If you do not pay us any outstanding amounts (including delivery or storage charges) when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. As well as suspending the products we can also charge you interest on your overdue payments.

7.13 Mattress Recycling Service. We offer a Mattress Recycling Service, the details and terms of which can be found on our website at 'mattress recycling'. Such terms are expressly incorporated into these Terms and Conditions of Supply. In the event that a product or order is returned to us for whatever reason, we shall be unable to return any product or mattress which you have requested be recycled through our mattress or product recycling service.

7.14 100 Night Sleep Trial Offer. In respect of our Uber Luxe 3000 mattress we offer a 100 Night Sleep Trial Offer. The terms of this offer are found on our website here. Such terms are expressly incorporated into these Terms and Conditions of Supply.

8. Your rights to end the contract

8.1 When you can end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

(c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

(a) we have told you about an upcoming change to the product or these terms which you do not agree to;

(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;

(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 2 months; or

(e) you have a legal right to end the contract because of something we have done wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days after the day of receipt of the product and receive a refund under the Consumer Contracts Regulations 2013 providing you have not used the product.

8.4 If you wish to return products within the 14 day cooling off period you must contact us so that we can arrange the collection and return of the products. We do not accept returns if they have not been arranged by us. You will be responsible for the cost of the collection and return of the Products as set out in clasue 9.4.

8.5 When you don't have the right to change your mind. You do not have a right to change your mind in respect of products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.

8.6 Split Deliveries. For orders split into several deliveries over different days the 14 day cooling off period starts in respect of each product from the day after that product has been received.

9. How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a) Phone or email. Call customer services on 01937 585577 or email us at service@crumpleandco.com Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b) Online. Complete the Cancellation Formon our website.

9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must contact us to arrange collection and return of the products to us. We do not accept returns unless the collection and return is arranged by us. Please call customer services on 01937 585577 or email us at service@crumpleandco.com

9.3 When we will pay the costs of return. We will pay the costs of return:

(a) if the products are faulty or misdescribed; or

(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances you must pay the fixed costs of return as set out in clause 9.4

9.4 What we charge for collection and return. If you are responsible for the costs of return the following fixed charges apply:

Two Man White Glove Delivery: £125

Large Item Delivery: £50 (includes Super King Mattress, Headboards and Chests)

Parcel Delivery: £25

Goods returned at point of delivery (other than items that are damaged) shall also be charged the above fixed charges.

9.5 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below. We shall only refund the price of the Product providing there is no evidence of use.

9.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.

(b) We shall reduce your refund by the applicable charges for the collection and retun of the products in accordace with clause 9.4 above.

9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then we shall make your refund within 14 days from the day on which we receive the product back from you and ensuring that there is no evidence of use. In all other cases, your refund will normally be made within 14 days of your telling us you have changed your mind.

10. Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products or

(c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11. If there is a problem with the product

11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01937 585577 or write to us at service@crumpleandco.com

11.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. For detailed information of your legal rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 in relation to a product please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must contact us to arrange the method of return of them. We will pay the costs of postage or collection. Please call customer services on 01937 585577 or email us at service@crumpleandco.com We will examine the returned product and will notify you of your refund within a reasonable period and in any case within 30 days. We may offer to repair or replace defective products.We will only refund delivery charges where the entire order has been returned.

12. Price and payment

12.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.

12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

12.4 When you must pay and how you must pay. You must pay for the products online at the time of placing your order.

12.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.

13. Our responsibility for loss or damage suffered by you

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Our liability for such losses and damage is strictly limited to the purchase price of the Product. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2 Liability.Nothing in these terms shall limit or exclude our or your liability for:

(a) death or personal injury resulting from negligence; or

(b) fraud or fraudulent misrepresentation; or

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979; or

(d) breach of section 2 of the Consumer Protection Act 1987.

13.3 Our liability to you is limited. Our total liability arising under or in connection with these terms whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall in all circumstances be limited to the purchase price of the Product. We shall not under any circumstances whatever be liable to you, whether in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, for any:

(e) loss of profit; or

(f) loss of goodwill; or

(g) loss of business; or

(h) loss of business opportunity; or

(i) loss of anticipated saving; or

(j) loss or corruption of data or information; or

(k) special, indirect or consequential damage

suffered by you that arises under or in connection with these terms and the Products supplied under them.

13.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987

13.5 We are not liable for business losses. We only supply our products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. How we may use your personal information

14.1 How we will use your personal information. We will use the personal information you provide to us:

(a) to supply the products to you;

(b) to process your payment for the products; and

(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

14.2 We will only give your personal information to third parties where the law either requires or allows us to do so.

15. Other important terms

15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

16. Competitions/Prize Draws

16.1 Crumple & Co may from time to time run cometitions and / or prize draws. Entering such a competition or prize draw will mean the following terms & conditions will apply:

16.2 No cash option or cash alternative is available in leiu of any prize or any replacement prize thereafter if the goods are found to be faulty.

16.3 Should an item be faulty it may be exchanged for an identical product or a similar product of a similar value if the original product is no longer available. Any exchange will be at the sole discretion of Crumple and Co who's decision is final and binding.

16.4 Only one entry per email address will be allowed for all on-line competitions/prize draws.

16.5 Prize winners will be notified via email & results will be announced on Social Media. It is a specific condition of entering any competition/prize draw that the winner(s) consent to their name being published via any channel that Crumple & Co may wish to use.

16.6 Delivery will be to mainland UK only. In most instances the delivery of prizes will be free of charge, however any regular excess geographic delivery charges will apply (e.g. Highlands) and must be paid before delivery can take place.

16.7 Any reference to the value of any prize will always be to the full, normal retail price of that product when sold online on the companys website.

16.8 Mattress Competitions. Any mattress competition will include the following additional rules. By taking part in a competition or prize draw you agree to be bound by the following:

- Crumple & Co's '100 Night Sleep Trial Offer' will not apply under any circumstances to mattress prizes. The exchange of any mattress prize is not possible unless the goods are deemed faulty and confirmed as such by indepenent inspection.

- Winners may request the size of mattress that they require from the standard range of mattresses available for sale on Crumple & Co's website. No other sizes are available. The size of the mattress chosen represents the full prize value.

100 Night Sleep Trial Offer

We are sure that you will love your new Uber Luxe 3000 mattress, but should you wish to take advantage of our 100 Night Sleep Trial within the comfort of your own home, please see below the following terms and conditions which apply to this offer.

The 100 night Uber Luxe Sleep Trial starts the day that you receive your mattress.

Any new mattress will take a little while to get used to. All we ask is that you sleep on your new Uber Luxe 3000 for at least 90 nights to ensure that your body adjusts to the feel of your new mattress.

If the mattress is to be returned it must be in a donateable condition to be eligable. This means that the mattress has no marks, stains, tears or smells. It is an express requirement of the 'Uber Luxe Sleep Trial Offer' that a mattress protector is used. If it is not the trial offer will be invalidated.

It is your responsibility to ensure that the mattress is packed and securely taped in the polythene bag that will be provided. The mattress must be made available for collection at the pre arranged time organised with the carrier.

All returned mattresses will be donated to a suitable charitable organisation or recycled and the profit donated to charity.

Free collection is only available to customers residing in mainland UK. The offer is limited to one per customer and to one household.

The 100 night Sleep Trial Offer extends only to the original purchaser of the mattress and to the address given at the time of purchase.

This offer does not affect your statutory rights.

Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Crumple and Co Ltd, Unit 15 Sandbeck Park, Sandbeck Lane, Wetherby, West Yorks, LS22 7TW

Telephone 01937 585577

Email service@crumpleandco.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]





Ordered on [*] Order Number

Name of customer(s),



Address of customer(s),




Reason for cancellation



Signature of consumer(s) (only if this form is notified on paper),



Date

[*] Delete as appropriate


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